linerserver.blogg.se - Script it solution

The two minutes it takes to make an informed decision is usually worth it. Here, you’re acknowledging their time is valuable while explaining the next step takes only a little investment. Here’s an effective response to handle this objection: Show them you have something valuable that’s worth their time. This is usually a polite way of saying “you’re just not important enough right now.” Otherwise, get back on track and keep your goal in mind. If they open up, continue the conversation for a little longer. I see you’ve risen through the ranks from SDR to account manager at, how did you get noticed by senior management?.A friend of mine also went to, what did you study there?.I notice you used to work at, how did you find the culture there?.Use this insight to open the call and build familiarity from the get-go. LinkedIn is a salesperson’s best friend for a reason. In most cases, there’s a huge amount of insight available on your prospects through social media. Try experimenting with different approaches to see what gets the best response rate. This isn’t the only way you can apply cold email principles to cold calls. It’s short, gets to the point and tells the prospect exactly what to do next. So this customization is a must for you who want to display more information that needed by your Client in their Ticket List page.This reads just like a cold email. Please note that in the existing condition, you can only sort the records in Ticket List of Client-Side based on date of ticket created. That means, you will see the tickets that last replied by Staff will be located at the top of Ticket List of Client-Side. In addition, by using this customization, you will see that the default sort in Ticket List is based on the Last Staff column DESC. You can now sort records in Ticket List of Client-Side based on one of those three four columns, so that you will be able to know which tickets are lastly replied by Staff including its date and time information respectively. This will bring the ticket at the top of the Ticket List. I think this is normal, because when a Client has just replied the ticket, then the date and time in Last Staff column should be the same with date and time in Last Client column. This is the behavior of osTicket that you should know.

The information in both column (Last Client and Last Staff) will be different if a Staff has just replied the ticket. The ticket has just been replied by Client.The ticket has just been created either by Client or Staff.Important to know: The information that displayed in Last Client and Last Staff columns will be the same if:

Help Topic, contains the Help Topic name of current ticket.

Staff, contains Staff or Agent name who replies ticket or agent who got the ticket assignment (new since April 12, 2022).

Last Staff, contains the last date and time Staff reply the ticket.

Last Client, contains the last date and time Client reply the ticket.

You will see how easy and fast you implement it into your osTicket Original system, without having to customize the related script files manually.Īfter implementing this modification/customization, then you will see there are three four new columns in Client-side: Want to know? Just buy this script below, and then download and upload it to your osTicket Original installation. php file that needed to be customized to add those three four new columns in Ticket List of Client-Side, and you don’t have to do that. This condition will cause Client cannot sort the Ticket List based on the last date and time of Client or Staff reply the ticket. This is a modification script to add three four new columns in Ticket List of Client-Side, so that Client will be able to sort the ticket list based on one of those three four new columns.Ĭurrently, only the date and time when the ticket was created is shown in Ticket List of Client-Side.